Denture Care Tips in Penrith

Response from the owner:Hi Ashleigh, We are disappointed to read this review, as the account presented does not accurately reflect our understanding of the interaction described. We would also like to clarify that you have not attended Penrith Dental Clinic as a patient, and the interaction referred to in this review relates solely to a telephone conversation with our front desk team. As a healthcare provider, we take our privacy and confidentiality obligations seriously and therefore will not discuss the details of individual interactions in a public forum. However, during the call our front desk staff member was presented with a very unexpected, highly personal and confronting comment. What you have described as laughter was, in fact, an awkward reaction to an unexpected and confronting comment. Such reactions are entirely understandable and can occur naturally when someone is unexpectedly placed in an uncomfortable conversation of this nature. We believe it is important to clarify that our team member did not ridicule, mock or intentionally make light of you or the circumstances described in this review. We stand by our team member and the professional and respectful manner in which the situation was handled. An unexpected or uncomfortable moment in a conversation can sometimes be interpreted differently from how it was intended, but there was absolutely no intention to embarrass, judge or disrespect anyone. At Penrith Dental Clinic, we are committed to treating everyone who contacts our practice with dignity, compassion and respect, and we expect communication with our team to be respectful and appropriate in return. Our staff should always be able to perform their roles in a professional environment without being subjected to inappropriate or disrespectful interactions. We take great pride in the care and service our team provides and in the long-standing relationships we have built with many patients and families over the years. The suggestion that a member of our team would deliberately laugh at someone because of their personal circumstances is simply not consistent with the values or conduct of our practice. We wish you all the best, Penrith Dental Clinic

Response from the owner:Thank you so much for your lovely review! We’re delighted to hear that you and your kids had such a positive experience with Dr Azadi. It was a pleasure having your family visit us, and we look forward to seeing you all again! 😊

Response from the owner:Thank you so much for your wonderful feedback! We’re delighted to hear about your experience with Dr Soltani. He takes great pride in ensuring his patients feel well-informed and comfortable throughout every stage of their treatment. We truly appreciate your kind words and look forward to seeing you again! 😊

Response from the owner:Thank you for your kind review! We’re so pleased to hear that your visits with Dr Soltani are always efficient and enjoyable. We really appreciate your continued trust in our team and look forward to seeing you again at your next check-up and clean! 😊

Response from the owner:Thank you so much for taking the time to share your experience! We understand that having a dental implant can feel a little daunting, so it’s wonderful to hear that Dr Soltani and our team were able to make you feel comfortable and at ease throughout the process. Clear communication and ensuring our patients feel supported every step of the way are very important to us. We truly appreciate your kind words and recommendation, and we look forward to seeing you again! 😊 Penrith Dental Clinic

Response from the owner:Thank you so much for such a wonderful and detailed review! We’re incredibly grateful for your kind words about both Dr Soltani and Ronita. Our team takes great pride in making every patient feel welcome and well cared for, while providing treatment with the highest level of care and attention to detail. We’re especially pleased to hear that Dr Soltani was able to help with your more complex dental treatment and make the experience as comfortable as possible. Your trust in our team means a great deal to us, and we truly appreciate you taking the time to share your experience and recommend our clinic. We look forward to seeing you again! 😊

Response from the owner:Thank you so much, Regina! We’re delighted to hear you had such a positive experience with Dr Soltani and found his care gentle and professional. We really appreciate the 10/10 recommendation and your trust in our team. We look forward to seeing you again! 😊 Penrith Dental Clinic